In order to make easy and secure remote support connections to computers outside of your firewall, the DameWare Internet Proxy must also be configured along with the DameWare Central Server. The DameWare Central Server includes the DameWare Administration Console, which lets you set up DameWare users, manage all of your licenses, share host lists, and see a list of all current internet sessions.

Let's cover these two modes in a little more detail and then jump into the systems administration tools.ĭeploying DRS in Centralized mode requires the installation and configuration of the DameWare Central Server, which is one of three server components included in DRS v11. Depending on your organization's needs, DRS can be deployed in one of two modes, Stand-Alone or Centralized. These tools are packaged neatly into a familiar and easy-to-use Microsoft Management Console, or MMC-style, interface. DRS gives you complete control over your remote access connections and provides a serious ROI benefit over most SaaS and cloud offerings.Īt its core, DRS is a set of remote support tools that allows you to provide technical assistance and support to end-users and computers, both inside and outside your firewall. DRS is self-hosted, meaning that it is managed by you and your team in your infrastructure and on your terms. DameWare Remote Support, or DRS for short, is a comprehensive remote support solution.

Dameware remote support license